Communicating with Customers

Communicating with CustomersCOMMUNICATING WITH CUSTOMERSPO 3Customer Service inwardnessPhotograph of an validation/ commerce exterior. negative The front of this shop is not very inviting because the windows dont confine oft clothing/products in them, it does not tell the customer what they are selling. In fact, you stick outt re bothy tell whats being sold.The entrance is very unconsolable.The upper berth story window is messy and disorganised.RecommendationsI would recommend putting more(prenominal) lighting on the outside, at the entrance, plus more lighting on the windows, so the customer bath see exactly what is for cut-rate sale.Put mannequins on the bottom and top windows, showing the customer what clothing is on sale inside, and round of the other products they sell, e.g. curtains and childrens clothing.http//guineys.ie/Customer Service MessagePhotograph of an organisation/business exteriorPositive This photograph shows the Woodstock Hotel which is a beautiful hotel end to the centre of Ennis and yet has a country feel to it. The entrance is unattackable and inviting, with lovely lighting and stained glass. The cut stone gives this hotel character. The entrance besides caters for the disabled with wheelchair access.thither are large flower pots that have evergreen shrubs planted, which breaks up the grey of the stone.http//www.hotelwoodstock.ie/ Customer Service MessageA screen spear of an organisations website.Positive Guineys have a very good website, showing all the departments that you can browse through. It shows you whats best value at the moment and hebdomadal deals that are in store at present. It tells you that they accept the One4all vouchers from An post. The customer can phone in their order between certain generation. The customer can sign up fortheir newsletter and its all private. This site is very exploiter friendly.http//guineys.ie/Customer Service MessageA Screen shot of an organisations websiteNegativeI was searching to purchase a glass house in Ireland and came across this website.I felt frustrated trying to navigate round it as I could not take a chance anything close to what I wanted, in fact they said they had certain sizes of glass houses but they were impossible to find on this page, which to me is false advertising. It also said there was a wrong list but there wasnt one. There were very few pages of data compared to what the page said. I rang the number on the page several metres for help, but nobody executeed.RecommendationI would recommend they hire a web designer, it doesnt cost a lot, but it would bring in notes to the company. The company should then keep the website updated on a regular basis. I would recommend then that the company hire a person to answer the phone at all times, again this would obviously make cash for them, because I as a customer gave up wanting to deprave anything because I couldnt speak to anyone in this company.http//www.polydome.ie/glasshouses_sear ch.php?maincatid=3Customer Service MessagePrinted Material from and organic law (flyer, leaflet, brochure)PositiveThe Irish Cancer Society is a wonderful organisation, who do a lot of work for people and their families pitiful from cancer.Daffidol Day is held every year in March, this year its the 24the March, and the money elevated goes to the County you are collecting in. You can donate at any time online.This charitable organisation uses the money also for patients travel to and from hospital.Counselling work for patients and families.Information and services on Pallative care and end of life care.There is a freephone number, for people to contact a nurse for confidential advice and information. obtain auxiliary A at the backhttps//www.cancer.ie/?gclid=CMKB1ua97NICFa-97QodHIUEcwhttps//www.cancer.ie/support/coping-with-cancer/palliative-caresthash.xYq8CER1.dpbsPrinted material from an OrganisationNegative When you look at this flyer it doesnt jump out at me, to tell me what i ts exactly about, in fact there is very minute information on it about the regimen/meals its serving. The background is a dark colour and takes away from the writing underneath.Recommendations I would recommend that they would include visuals of what nourishment they serve. They should change the background colour, something brighter and the print then would contrast better against it. The causa actually should all be in bold.See Appendix BCustomer Service MessageNews Report/Clipping regarding fight conditions, corporate ethics, environmental ethics, sponsorship, etc.Positive Aldi have a large initiative in tackling food waste, by distributing left everyplace food from the shops, to families who are in need and charitable organisations like St. Vincents de Paul who look after poor people, for example those living on the streets and in cling to in the cities.https//www.aldi.ie/love-irelandCustomer Service MessageNews report/ snipping regarding employment conditions, corporate ethics, environmental ethics, sponsorship, etc.Negative Tesco are in an ongoing battle with about 3,000 of their employees over their pre-1996 contracts for work. Tesco wants these employees to take lower rank of pay and conditions, just like their new employees. During the strike periods Tesco stores all over Ireland have lost millions of euros, because customers did not want to pass the picket line. At the moment a mediator has been appointed to try to come to some agreement with both parties over this row.Recommendations I would recommend Tesco come up with a fair tract for all their employeesas they work hard and have long hours of work. This country is doing well again and these companies are making plenty of money, so why not give a fair package like Lidl and Aldi who have set a precedent here.See Appendix C at the back.